Reference

What You Agree To When You Use altogrl

These terms set out the rules that apply to your account, your transactions, and how we handle your access to the platform — including wallet activity through DANA, OVO, and GoPay where permitted under local law.

Account eligibility applies where local law permitsWallet terms: DANA, OVO, GoPayAccess subject to eligible regionsAccount conduct standards applyTerms updated when rules change
altogrl What You Agree To When You Use altogrl
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to flag a concern about how they apply to your account, our support team is reachable through the channels below. For wallet-related disputes — including DANA, OVO, or GoPay transaction queries — use live chat so we can pull up your transaction reference in real time. Email works for formal written requests about your account or these terms.

Team online

Live Chat

Reach the support team directly through the live chat widget on the platform. Have your account ID and transaction reference ready for faster handling.

Email Support

Send formal queries about these terms or your account status by email. We respond to written requests in the order they are received.

Account Help Centre

The Help Centre covers common terms questions — account suspension, wallet rules, and how eligibility is assessed — before you need to contact the team directly.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We take the security of your account and the integrity of these terms seriously. Below is a plain summary of how we approach the areas that matter most to your account relationship with us — data handling, access control, how long we keep records, and what you can ask us to do.

Data Handling

Account data — name, contact details, wallet identifiers for DANA, OVO, GoPay — is held only as long as needed for your account and any legal retention obligations that apply.

Account Access Control

Login is protected by OTP verification. If you suspect unauthorised access, contact support immediately via live chat so we can lock the account and review recent activity.

Record Retention

Transaction records tied to your wallet activity are retained for the period required under applicable rules. You can request a summary of your account history through the support team.

Requesting Changes

To update account details, correct personal information, or submit a formal closure request, contact support by email with your account ID and the specific change you need made.

Common Questions About These Terms

These are the questions we get most often about how these terms work. If yours isn't here, live chat or email support can walk you through the specific clause that applies to your situation.

These terms apply to anyone who creates or uses an altogrl account. Access is only available where local law in your region permits it — eligibility is not universal.

We can update the terms when rules change. For material changes, we post a notice on the platform. Using your account after the notice period means you accept the updated version.

Breaches can result in account suspension or closure. We'll notify you where we're able to, but accounts involved in prohibited activity may be suspended immediately pending review.

Wallet transactions through DANA, OVO, or GoPay are subject to these terms and to each wallet provider's own conditions. Discrepancies should be reported to support with your transaction reference.

Send a written request by email with your account ID. We'll prepare a summary of your records covering the retention period applicable to your account under current rules.

Where any clause conflicts with applicable local regulation in Indonesia or your eligible region, local law takes precedence to the extent required. The rest of the terms remain in effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.