Reference

How altogrl Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you use altogrl, how we store it, and what rights you have over it — including data tied to your DANA, OVO, or GoPay wallet activity on our platform.

Account data clarityDANA, OVO, GoPay contextCookie controlRetention periods explainedYour rights, your request
altogrl How altogrl Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection at altogrl is not a checkbox exercise. Every layer of how we handle your information — from the moment you link a wallet to the moment a withdrawal is confirmed — is designed to keep your account data accurate, secure, and only accessible by you and the teams that need it. Here is what that looks like in practice.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. We do not store raw passwords, and session tokens expire after inactivity to reduce unauthorised access risk.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data is kept while your account is open. If you close your account, we retain transaction records only as long as applicable law in your eligible region requires, then delete or anonymise them.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or ask for deletion where no legal obligation requires us to keep it. Submit requests via live chat or support email.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request access to your data, ask us to correct something, or raise a concern about how we handle your information, our account support team is the right place to start. You can reach us through live chat inside your account dashboard, by email at our support address, or through the in-app help button on mobile. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request so you know it has been logged.

Live Chat Open a chat session directly from your account dashboard. Describe your data request clearly and our team will log it and follow up.
Email Support Send your privacy request to our support email. Include your registered account details so we can locate your data record quickly.
In-App Help Tap the help icon inside the altogrl mobile app to submit a privacy query. Works on both Android and iOS without leaving the app.

Common Questions About Your Data and Rights

These are the questions we hear most from account holders in Indonesia about how their personal information is handled on altogrl. Each answer is specific to how our platform actually works.

We collect your name, email, phone number, and any payment wallet references you add — such as DANA, OVO, or GoPay. Device and session data is also collected automatically when you browse or play.

We store a wallet reference to process your transactions and verify payouts. We do not store full wallet credentials. Data shared with payment processors is limited to what each transaction requires.

Yes. Submit a data access request via live chat or support email. Include your registered account details so we can locate your record and prepare a complete response within a reasonable period.

Contact support through live chat or email with a deletion request. We will remove or anonymise your data after verifying your identity, unless a legal obligation requires us to keep specific records.

We share data only with parties needed to run the service — payment processors like DANA, OVO, GoPay rails, and security providers. We do not sell your data. Third parties are contractually bound to protect it.

We retain records only as long as your account is active or as required by applicable law in your eligible region. After that period, data is deleted or anonymised — not kept indefinitely.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.