Reference

How altogrl Handles Your Rights and Responsibilities

Our legal terms set out what you can expect from us and what we ask of you when you use altogrl in an eligible region of Indonesia.

Account TermsData & PrivacyDANA, OVO, GoPay PolicyDispute ProcessRegional Eligibility
altogrl How altogrl Handles Your Rights and Responsibilities
ACCOUNT SECURITY PRACTICES

Data Handling, Cookies and Account Security at altogrl

We apply account security measures that cover how your data is stored, how cookies are used when you browse, and how your wallet details interact with DANA, OVO, and GoPay transactions. None of your payment credentials are stored on our servers — wallet authorisation happens on the payment provider's own secure environment. Our cookie policy covers session tracking for account login and basic analytics only; we do not use tracking cookies for third-party advertising.

Data Retention

We hold your account and transaction data only for as long as needed to maintain your account or meet applicable regulatory requirements in eligible Indonesia regions.

Cookie Use

Session and functional cookies keep you logged in and remember your account preferences. No third-party advertising cookies are placed without your explicit agreement.

Request a Change

To update personal details, correct account information, or ask what data we hold about you, raise a request through live chat or email and we handle it in writing.

Wallet Security

DANA, OVO, and GoPay transactions are authorised through each provider's own PIN and app confirmation step — your wallet credentials never pass through our platform.

LEGAL CONTACT PATHS

How to Reach Us for Policy and Account Matters

If you have a question about how your data is stored, need to request a correction to your account details, or want to raise a dispute about a transaction processed through DANA, OVO, or GoPay, our support team handles all of these. Use the channel that suits you — we route legal and policy queries to the same team that handles account care.

Live Chat Open live chat from any page on altogrl to reach the support team directly. Policy questions, account disputes and wallet transaction queries are all handled here.
Email Support Send detailed legal or data requests to our support email. We respond to account data requests, term queries and wallet dispute notices in writing for your records.
Account Help Centre Our help centre covers common policy questions — from how long we hold your data to what happens when you close your account and withdraw your remaining GoPay or OVO balance.

Frequently Asked Questions About Legal Terms

These are the policy and account questions we hear most often. If your question is not here, live chat or email support will get you a written response.

They apply where access is permitted under local law. Eligibility depends on your region and applicable regulations — we cannot confirm access is lawful in every part of Indonesia.

We store the information you provided when creating your account plus records of deposits and withdrawals processed through DANA, OVO, or GoPay, held only as long as necessary.

Contact our support team via live chat or email with your account details. We handle data access and correction requests in writing so you have a record of the response.

Any confirmed balance is returned to your nominated DANA, OVO, or GoPay wallet through the standard withdrawal process before the account is closed and data is removed.

No. Material changes are published on this page first. We consider continued platform use after a change as acceptance of the revised terms — you have the right to close your account before that.

Bring your transaction reference to live chat or email support. We review wallet records from DANA, OVO, or GoPay alongside our own logs and respond with a written outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.